Refund Policy

Dome reservations

• Cancellation: you may cancel your dome reservation up to 45 days before your arrival, with a $50 cancellation fee to cover processing and administrative costs. Cancellations within 45 days of arrival are not allowed — no exceptions. As much as we'd love to be flexible, last-minute changes create real challenges for a small business.
• Rescheduling: if you're outside the 45-day window, you may call to reschedule your trip. If the new date has a lower price, no refunds will be given. If the price is higher, you'll be required to pay the difference at the time of rescheduling. Within 45 days of arrival, dome reschedules are not allowed — no exceptions.
• Gift your stay: if you can't make it, you're welcome to gift your stay to someone else. Just let us know in advance, and they'll need to follow our usual booking requirements (for example, must be 21+).

Room add-ons

Float bookings

• Rescheduling is extremely rare and only allowed in exceptional circumstances, such as illness or emergency.
• Rescheduling will not be allowed for reasons like a new tattoo, freshly dyed hair or anything else listed as a reason you shouldn't float. These factors affect your float and your safety.
• If rescheduling is considered, documentation such as a doctor's note will be required, though this is not something we typically accommodate.

Pool passes, event tickets & other purchases

• Once purchased, pool passes, event tickets and other items are non-refundable.
• If an event is canceled by us, we will issue a full refund.
• No rain-checks for events or pool passes — but we hope to see you next time.